Frequently Asked Questions

Registration Questions


1. Can I see a sample of the program without signing up?
Unfortunately, there’s no way to view the program without logging in. However, registration is simple and free. Try it!

2. Can I register for Get RA Fit if I am not a Canadian resident?
No. Unfortunately, our terms of use allow us to register only Canadian residents for the program.

3. How can I log in to the site if I’m already registered?
Try clicking on the “Already Registered” link on the home page. This will let you log in using the e-mail and password you’ve already chosen. For your reference, we sent your login information to you in a confirmation e-mail when you first registered.

4. What should I do if I can’t register with the registration number I was given on the phone?
Try signing in using your e-mail address and the password that you created when you first registered. If you don’t remember your password, please click the "Forgot My Password" link under the password window and enter your e-mail address. We’ll send your password to you again. You can also look for the e-mail that we sent you when you first registered for Get RA Fit. This e-mail has your password reminder. If you still can’t sign in, please get in touch with the Get RA Fit Webmaster for technical support.

Forgotten Password/Trouble Logging In


5. What should I do if I can’t log in?
If you’re registering for the first time, you should be able to log in by following the registration instructions. If you’re returning to the site, please click the “Already registered or have a registration code?” link on the home page to reach the screen where you can enter your login information. If you still can’t log in, please check the confirmation e-mail we originally sent to you when you registered to make sure you are using the correct information. Or you may click on the "Forgot My Password" link under the password window and enter your e-mail address. We’ll send you a password reminder. If these solutions don’t work for you, please contact the Get RA Fit Webmaster for technical support.

6. Why am I getting a message that my e-mail address isn’t valid?
Are you using the same e-mail address you entered when you registered? Also, make sure you type the e-mail address in carefully—a typo or missed letter may be the problem. If you still can’t sign in, get in touch with the Get RA Fit Webmaster.

7. What should I do if my password doesn’t work?
When you first registered, we sent you a confirmation e-mail that included your password. If you can, go back to this e-mail and make sure that you are using the correct password. You can also click on the "Forgot My Password" link under the password window. Fill in your e-mail address and we’ll send you a password reminder.

You may also want to make sure that your internet browser is set to allow ”cookies.” Cookies let your browser store information such as passwords. If you aren’t sure how to check for cookies, try doing a search online for directions. Each browser may have different instructions. If you’re still having trouble, please don’t hesitate to contact the Get RA Fit Webmaster.

8. What should I do if I forgot my password?
You can find your password in the first e-mail we sent after you registered. Or click on the "Forgot My Password" link. Fill in your e-mail address and we’ll send you a password reminder.

9. What can I do if “remember me” has stored the wrong e-mail?
Try clearing your browser’s cache so your browser ‘forgets’ the e-mail address. The “Help” menu on your browser can help you find instructions on how to clear your cache. Once it’s been cleared, you should be able to enter the right e-mail to get to the exercises. Alternately, try using a different browser (for example, if you usually use Internet Explorer, try Firefox).

10. How do I log off the site?
To log off, simply close the browser window. You‘ll automatically be logged off.

Privacy and Security


11. Is the information I entered secure on this site?
Yes, your personal information is secure. We use and store your information consistent with our Privacy Policy.

12. Is it safe to have my password sent through e-mail?
Yes. None of your personal information is stored on the site, so it’s not accessible to other users.

Customizing Your Program


13. The program will not let me make selections for customization question number 5.
Be sure to answer question 4 and select your preferred types of exercises. Before you choose answers to question 5, you first have to answer question 4.

14. Why can’t I get to my program results?
Make sure that you’ve answered all the required questions on the customization form. After filling out the customization form, you’ll land on a page of recommended fitness guidelines. This page gives general guidelines for your exercise routine. You can close this page by clicking the “x” or by placing your cursor on the bordering page and clicking. The guidelines will then close and you’ll see your customized exercises.

15. I came back to my exercises, but I can’t find them. Where are they stored?
Unfortunately, we don’t store your customized program, so the exercises you chose won’t be there after you log out. If you'd like to refer back to these exercises, you’ll need to print them out before you log off. If you’ve already exited the program without printing them out, just start again on the home page and re-customize your program.

16. Do I have to fill out the customization questionnaire every time I sign in?
Yes. Unfortunately, we don’t save or store your preferences after you log out of your session. You’ll need to print a copy of your exercises before exiting the program so you will have them for further reference. If you lose your printout, or the status of your RA changes, just come back to the site and go through the steps to re-customize the program.

Getting Printouts of Your Program


17. How do I print my customized program?
To print, just click on the “Print Your Program” link at the top of your personalized exercise program. You can choose to print your whole program, or just the page that you are currently looking at. If you choose “Just This Page,” your printer window will open so you can select a printer to use. If you want to print your entire program, choose “Select Multiple Exercises.” This will open another window where you can choose which exercises you want to print. After you have clicked in the boxes next to your chosen exercises, scroll to the bottom of the window and click “Done.” If you’re having trouble getting the exercises to print right, try reading the instructions in your printer manual or contact the technical support experts for your printer.

18. Can I get a hard copy of my personalized exercises sent to me?
Unfortunately, we don’t print and distribute customized programs. If you don’t have a printer, how about asking a friend or family member to print them for you? You can also visit your local library and use their printer.

Exercise Guidelines

19. Why can I only see the recommended fitness guidelines?
After entering your information and customizing your program, you’ll see a page of recommended fitness guidelines. This page shows guidelines that you might want to keep in mind before starting your routine. You can click out of it by pressing the “x” or by placing your cursor on the bordering page and clicking on it. The guidelines page will close and reveal your customized exercises.

20. Who can I speak to if I have specific questions about these exercises?
Experts designed these exercise programs based on the varying abilities of people with moderate to severe RA. But your doctor is your best guide to how you should modify each exercise for the greatest benefit. We want you to get the most out of your program, and your doctor can guide you toward a program that fits your strengths and limitations.